Customer Service Administrator

Competence requirements, theoretical background/education: • Higher secondary education or equivalent by experience • (Basic) Technical knowledge or technical interest in fluid system products Competence requirements, practical background: • Multilingual: Dutch / French / English • Computer skills: Outlook / Excel • Continuous learning • Customer-oriented • Knowledge of SAP B1 is a plus, but not a requirement Main goal: • Assisting customers from quote to invoice • Responding to customers' questions: telephone / email • Back-up for team members Responsibility: • Technical • Understanding the customers' questions • Determining who to direct the questions to Sales: • Support customers and account managers in daily operations • Provide answers on technical questions or direct them to the right colleague • Administrative support to the sales process including both in- and outbound communication • Other responsibilities: • Being a loyal team member in a wonderful team